At Opal Cosmetics Ghana, customer satisfaction is our top priority. If for any reason you are not entirely satisfied with your purchase,
we are here to help. Please read our refund policy below: Eligibility for Refunds:
- Products Eligible for Refund:
- Products that are defective or damaged upon delivery.
- Incorrect items delivered (e.g., wrong product, size, or shade).
- Unopened products in their original condition with the seal intact.
- Non-Refundable Items:
- Opened or used products.
- Products purchased on sale or as part of promotional offers.
- Gift cards and promotional vouchers.
Conditions for Refunds: - The product must be unused and in the same condition as received.
- The original receipt or proof of purchase must be provided.
- Refund requests must be made within 7 days of purchase.
Process for Refunds:
- Initiate a Request:
- Contact our customer service team at +233 50 966 2406 or visit our office at
Naa Shika Villa, Richmond Street, Patang West with the product and receipt. - Provide details of the issue and supporting photos (for online orders).
- Assessment:
- Once we receive your request, we will inspect the product and notify you of the status of your
refund
within 3 business days.
- Refund Method:
- Approved refunds will be issued in the original payment method (e.g., mobile money, bank
transfer, or cash). - Refunds may take up to 5 business days to process, depending on the payment method.
Exchange Policy:
If you prefer, you can exchange the product for another item of the same value or pay the difference
for a
higher-value item. Exchanges must meet the same conditions as refunds.
Shipping and Return Costs: - Customers are responsible for return shipping costs unless the error was on our part (e.g.,
damaged or wrong items delivered). - For in-office returns, no additional costs will be incurred.
Contact Us:
For further assistance, feel free to reach out to us at: - Phone: +233 50 966 2406
- Office Address: Naa Shika Villa, Richmond Street, Patang West
- Website: www.opalcosmeticsgh.com
